Customer care

Returns & refunds

This policy applies to purchases completed directly on tely.fun. It does not replace any mandatory consumer rights that apply where you live.

Return window

You may request a return within 30 days after the order is delivered. The item must be unused, complete and in its original packaging, with proof of purchase. Products that have been used, altered, damaged after delivery or returned with missing parts may not qualify unless the issue is a product defect.

How to start a return

1. Email official@tely.fun with your order number, SKU and reason for return.
2. For damage, defect or an incorrect item, include clear photographs of the item, packaging and shipping label.
3. Wait for authorization and the correct return address. Do not send the item to an address printed on the parcel without instructions.
4. Pack the complete product securely and retain the carrier receipt or tracking number.

Canadian returns

Approved Canadian returns can be sent to a local Canadian return address. Contact TELY first; the address is provided privately after authorization.

Return shipping and original delivery charge

For a change-of-mind return, the customer pays return shipping and is responsible for the parcel until it is delivered to the authorized return address. If the item arrived damaged, defective or incorrect, TELY will provide or reimburse reasonable return shipping as instructed. Original delivery charges are not refundable for a change-of-mind return, except where required by law.

Refunds

We inspect authorized returns after receipt and email the outcome. Approved refunds are sent to the original payment method within 5 business days after approval. PayPal or the card issuer may need additional time to post the credit. A refund cannot be sent to a different payment method.

Exchanges and cancellations

Contact us promptly if you need to cancel an order. Cancellation is only possible before dispatch. For a different size, colour or model, contact support; where a direct exchange is not available, return the eligible item and place a new order.

Amazon orders

Returns and refunds for purchases completed on Amazon must be started from the order in the customer's regional Amazon account and follow the policy and timeline displayed there.