Customer care

Returns & refunds

Direct orders

Contact official@tely.fun within 30 days of delivery to request a return authorization. Items should be unused, complete and in their original packaging. Do not send a return before receiving instructions.

The customer is responsible for return shipping unless the item arrived damaged, defective or incorrect. Original shipping charges are not refundable except where required by law or when TELY made an error.

Damaged or incorrect items

Email us promptly with your order number, a description of the issue and clear photographs of the product and packaging. We will review the case and provide the appropriate replacement, refund or return instructions.

Refund timing

Approved refunds are issued to the original payment method after the returned item is received and inspected. PayPal or the card issuer may require additional time to post the refund.

Amazon orders

Returns for Amazon purchases must be started from the order in your regional Amazon account and follow the policy shown there.