Support
Here when
you need us.
For product fit, order or delivery questions. Include your order number when available.
Shipping & delivery
Processing times, delivery regions and duties.
Returns & refunds
Return windows, damaged items and refund timing.
Privacy
How TELY handles order and customer data.
Terms of sale
Product, payment and marketplace terms.
Quick answers
Frequently
asked.
Which board fits a 2000-piece puzzle?+
Choose the 2000-piece Original Foldable model. Its working area is approximately 116 × 78 cm (45.7 × 30.7 in).
Will pieces move when I carry the board?+
The firm felt surface is designed to reduce slipping. Keep the board level while carrying it and make sure foldable models are fully closed before storage.
How do direct payments work?+
Checkout is hosted securely by PayPal. Depending on the buyer and region, PayPal may also offer a debit or credit card option without requiring a PayPal account.
Can I use Buy with Prime?+
The Buy with Prime button is reserved in checkout but remains inactive until TELY completes registration and integration.